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FREQUENTLY ASKED QUESTIONS
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Do you offer returns or exchanges?No, we do not offer returns or exchanges. We provide accurate product details, including size charts for clothing and comprehensive descriptions for other items such as jewelry, to assist you in making informed purchasing decisions.
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What payment methods do you accept?Juice By MCB Bank Transfers
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What if my order arrives damaged or incorrect?In the rare event that your order arrives damaged or incorrect, please contact our customer service team at Sokostore@hotmail.com within 48 hours of receiving your order. We will work to resolve the issue promptly and ensure your satisfaction.
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What is your shipping policy?We offer postage services within Mauritius only. Orders are typically processed within 1-3 business days, and delivery times within Mauritius may vary, usually taking approximately 3-7 business days for customers to receive their orders (depending on the Mauritius Post Office).
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Does SOKO MEN Shop provides limited/unique design products?At SOKO, we pride ourselves on offering limited, unique design products that you won't find anywhere else. Each item in our collection is selected & crafted with a focus on exclusivity and innovation, ensuring that our customers have access to distinctive fashion pieces. Our designers consistently push the boundaries of creativity to bring you outfits that make a statement. Because we produce only a limited quantity of each design, wearing SOKO means you'll stand out in any crowd. Visit our store and discover how SOKO's unique designs can elevate your wardrobe.
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Does SOKO MEN Shop provides limited/unique design products?At SOKO, we pride ourselves on offering limited, unique design products that you won't find anywhere else. Each item in our collection is selected & crafted with a focus on exclusivity and innovation, ensuring that our customers have access to distinctive fashion pieces. Our designers consistently push the boundaries of creativity to bring you outfits that make a statement. Because we produce only a limited quantity of each design, wearing SOKO means you'll stand out in any crowd. Visit our store and discover how SOKO's unique designs can elevate your wardrobe.
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How can I place an order?To place an order, simply browse our website and add the desired items to your shopping cart - "ADD TO CART" Proceed to checkout, where you will be prompted to enter your shipping and payment details to complete the purchase.
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Can I track my order?Yes, we provide tracking information for all orders. Once your order has been posted, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your order.
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How can I contact customer service?If you have any questions, concerns, or feedback, our dedicated customer service team is here to assist you. You can contact us at Sokostore@hotmail.com, through our website's contact form or on our Instagram page @Soko.Men.Shop. We strive to respond to all inquiries within 24 hours during our business hours.
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How do I know if my order has been successfully placed?Upon successfully placing your order, you will receive an order confirmation email containing the details of your purchase.
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